FAQ
Do you charge for delivery?
Yes, we charge $199.00 for local delivery. We want to be upfront with all parts of the furniture buying process. Delivery is never free, and we don’t believe that every piece of furniture should carry an invisible delivery upcharge. If you purchase one item or 10 items, the delivery charge is the same $199.00 fee.
Can I pick-up my order at the store?
Unfortunately, no. Our stores are located in areas that can not accommodate a 53’ truck dropping off furniture. We use a centralized warehouse to receive our deliveries, and we then deliver to you in smaller trucks or vans.
What is the warranty on the furniture I am buying?
Each manufacturer has its own warranty. We are happy to tell you all the warranty details for the item you are purchasing. Just ask your designer.
Do your manufacturers offer Performance Fabrics?
Yes, and we highly recommend performance fabrics. Unlike fabric protection in the past which was a topical treatment, performance fabrics are woven with fibers that are made to not absorb stains and spills. Performance fabrics are very easy to live with, they clean beautifully, and the performance is woven into the fabric so it is permanent.
Why does my area rug shed so much?
Chances are you purchased a hand tufted area rug. This type of rug uses a layer of latex on the back of the rug to lock-in the fibers. The latex grabs most but not all of the fibers, so for awhile the rug will shed the excess fibers (the fibers not grabbed by the latex). But don’t worry, the shedding will stop after a couple of months and a few full vacuum bags.
Most furniture doesn’t fit me. How do I find a sofa that I can get in and out of?
Much furniture today is very deep and the seat is low. So I agree, I find it very hard to get out of a deep / low sofa as a 61 year old. I had to roll out of a sofa at a big national chain because it was so low! We recognize that there is a large market for furniture that actually fits. We can order furniture with various seat depths, seat heights, cushion softness / firmness, leg heights, arm types – all of which allow us to customize the fit of the furniture to your body. Come and see us for a fitting.
How do I maintain my sofa cushions?
You should rotate your cushions regularily and also adjust the cushion filling regularly. Take the back cushion, turn it upside down and drop it on the floor several times to adjust the filling. Put it back in place, but turn it 180 degrees. Take the seat cushion, put it on the floor, and walk on it (clean socks please). Put it back on your sofa but flip it over. And also vacuum your sofa to remove as much dust as possible. If you follow these easy steps weekly or every other week, your sofa will look better longer.
Do I need to condition my leather furniture?
Yes, your leather needs to be conditioned at least twice a year. I usually tell my customers to use the change of seasons as a reminder – when you turn on your air conditioner, condition your leather. And when you turn on your furnace, condition your leather. Conditioning leather consists of wiping on a leather conditioner (Guardsman makes a great leather cleaner / conditioner), leaving it for 10 minutes and then wiping off any conditioner that remains on the surface.
Do you have sales?
Yes, we have a hearty sale schedule. Please follow us on Facebook or check our website (shopharrisonwest) for sale notices and updates.
What is with the dog in your logo?
We (Don and I) have had Scottish Terriers for 25 years now. We currently have George and Wally (Wally is our 5th Scottie). So it seemed natural to include a Scottie in our logo. You may also see the dogs in the stores, they do like to be included!
What is your design philosophy?
I think Harrison West is the Michigan embodiment of a good English interior. Not too serious, all about comfort, using pieces from different periods, and always welcoming friends and dogs. We think you should enjoy your rooms and live in every part of your home.
How do you entertain at home?
A cocktail in every hand, an array of great hor’dourves, and then out to dinner. I love having people in my home, but I hate cooking. So, hor’dourves are all I can handle, and we have several great restaurants close to take care of dinner.
What do you take as a hostess gift?
A candle or a book. Nothing that requires immediate attention on the part of the host or hostess. Let them spend time with your gift later, after their guests have gone home.
What is the first thing that you notice when you enter a home?
Scent! And as a dog owner, that sends a shiver up my spine. I love Lampe Berger as a method of scenting a space very quickly. Lampe Berger is a French company that developed a scent burner in the late 1800’s. The burner uses a scented alcohol as the distribution method, and will scent your entire home in 20 minutes. If you are not familiar with Lampe Berger, you should be.
What is your return policy?
Good question. We are happy to accept returns for 14 days after purchase on in-stock merchandise. Special orders are different, since the manufacturer starts production on the order as soon they receive it and do not allow us to cancel the order. So, special orders can be cancelled for 3 days after the order is placed.
Do you offer any type of financing?
Another great question. Yes, we partner with Synchrony to offer 12 month differed interest financing. What this means is that as long as the balance is paid off within the 12 month term, there is no interest charged on the loan. If the loan is not paid off within the 12 month period, the interest is added to the amount due.
Are there any extended warranty options available?
Yes, we offer Montage Furniture Services as an extended warranty option. This is not a furniture treatment, but rather it is a warranty. It covers things like a tear in the fabric or leather, a broken motor on a reclining section, damage from a pet, a broken frame, and much more. Each Montage policy will cover up to $30,000 worth of furniture for 5 years. If you are interested, ask your designer for more information and the cost of the policy.
How long does it take to receive a special order?
Many special orders will be to our warehouse within 8 weeks. However, some of our manufacturers are European (Stressless, Fjords, H2) and can take closer to 14 weeks to get a special order to our warehouse. Ask your designer for more information on special order delivery time.